T I E R 1

Zendesk Agent Routing Automation API

Development of an API for automating agent routing in Zendesk, improving customer support operations and response times.

  • Date
    May, 2021
  • Client Name
    Zendesk Automation API Development
  • Project Type
    Development
Zendesk Agent Routing Automation API
Goal

Development of an API for automating agent routing in Zendesk, improving customer support operations and response times.

Challenge

Ensuring the API seamlessly integrates with Zendesk to automate agent routing without compromising the quality of customer support.